Chuyên viên đào tạo cấp cao & Thư ký tổng quản lý - Senior Training Executive cumg GM personal assistant

1. Instills commitment to the Banyan Tree experience in associates ensuring that the group's vision and mission are assimilated and the objectives of the hotel are met, especially in line with the Service Profit Chain objectives.
2. Collating and analyzing performance data and charts against defined parameters such as BSC, DBSC, LQA results, FSMS and other department audits.
3. Preparing, communicating and implementing the annual hotel training plan.
4. Preparing, monitoring and controlling the hotel's annual training budget.
5. Implementing and coordinating all Training aspects within the Group's Balanced Scorecard Program.
6. Ensuring the maximum utilization and productivity of department trainers in each department.
7. Checks on every department to compile, maintain and update Department Training Manual.
8. Helps ensure that regular, scheduled training plans are implemented and followed in all departments by randomly attending the training.
9. Conducts generic training and orientation programs for rank-and-file and supervisory levels.
10. Assists the Human Resources Department with the preparation and implementation of an effective employee communication program, recruitment and performance review procedures.
11. Keeps comprehensive record of all training activities and maintains efficient administration within the department and submits operational reports on time.
12. Monitors and controls the use of hotel training facilities, equipment and library.
13. Keeps comprehensive records of all training activities and maintains efficient administration within the department.
14. Coaches, counsels and develops subordinate employees.
15. Minutes meeting record and Assistant for GM in office and daily tasks.