Mô tả công việc
➢ Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
➢ Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
➢ Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
➢ Accountable for achieving individual training performance metrics
➢ Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
➢ Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
➢ Ensure effective, consistent communication with managers, peers, and other resource groups, including dayto-day informal interaction with clients
➢ May support Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive, classroom training, and written job aids
➢ Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
➢ Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis
➢ Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
Yêu cầu
➢ Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
➢ Strong knowledge in training sales team with 2-3 years experiences.
➢ Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
➢ Strong communication skills, both written and verbal ➢ Proficient in Microsoft Office
➢ Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
➢ Self-starter, sense of urgency, and works well under pressure
➢ Strong attention to detail ➢ Sense of professionalism and ability to develop good relationships
Quyền lợi
➢ Salary: discussed during interview
➢ 2 month probation: received 100% basic salary
➢ Professional, dynamic working environment, free parking
➢ Pay social insurance, health insurance and full benefits according to labor law
➢ Internal activities: Monthly birthday parties, Christmas parties,...
➢ gifts for Employees and Families: Birthday, holiday (March 8, June 1, October 20, Mid-Autumn Festival,...)
Thông tin khác
Địa điểm làm việc
- Hồ Chí Minh: 12A Núi Thành, Phường 13, Quận Tân Bình, Tân Bình
Thời gian làm việc
Thứ 2 - Thứ 7 (từ 08:00 đến 18:30)