Chuyên Viên Fulfillment Full-time 2024Công Ty Scalable Labs

COMPANY INTRODUCTION
Scalable, we are a Silicon Valley Startup growing our team with Chip brand in Vietnam. Chip is an all-in-one e-commerce platform that lets sellers create and sell print-on-demand and dropship products without having to worry about manufacturing, warehousing, payments, fulfillment, or customer support. Sellers create stores on the Chip platform, design products by uploading their own artwork and designs, and market products via paid and organic posts on various platforms including Facebook, Google, and Pinterest.
Scalable was founded with an initial investment of just $2,000. Today, we're on track to produce more than 12 million shipments across 185 countries. We're bootstrapped, profitable, and rapidly expanding.
We operate four B2C and B2B websites that are accessed by over 100 million visitors per year. Whether it's embroidered dress shirts, all-over printed socks, or digitally printed t-shirts, we make it easier, cheaper, and faster to order customized goods than ever before.
Fulfillment Executive
Tính chất công việc: Toàn thời gian - Chuyên môn: Xuất nhập khẩu, Logistics - Địa điểm: Hồ Chí Minh - Mức lương: Từ 15 Triệu - Dưới 20 Triệu VNĐ / Tháng - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
As a part of our global expansion in Asia, we are looking for a Fulfillment Executive to join our Vietnam office. This is a good opportunity for a recent self-motivated, detail-oriented, and customer-focused graduate. Join our team if you want to be a part of a growing company with a fun work environment that affects millions of customers!
Responsibilities:
As a Fulfillment Executive, you will be responsible for the following:
Daily monitor orders processing from all brands and orders distribution to vendors/suppliers.
Ensure orders are being fulfilled and shipped timely and accurately.
Update the order tracking to the system within the requested time. Any potential delay or issues found, need to check with the related parties/stakeholders to prevent it or escalate to the team leader for further instruction.
Follow up on shipment status until it's delivered to buyers.
Coordinate with vendors or the related teams to keep the customers updated on processing time of every product category or if there are any issues with their orders.
Assist the CS team with the customer's queries/ requests related to the order status, defective, product quality, etc.
Establish and manage regular communication with vendors to escalate issued orders, maintain a strong and sustainable relationship with vendors.
Responsible for preparing daily, weekly, and monthly reports regarding production time and fulfillment issues.
Measure, detect and analyze risks, data abnormalities spotted in the dataset relating to fulfillment, shipping and product quality.
Work on other ad-hoc tasks assigned by the team leader.
REQUIREMENTS
Advanced Excel Knowledge (Dashboard Reporting and functions)
Strong analytical thinking and ability to consolidate a large amount of data in Excel
Extremely attentive to detail and able to focus on a repetitive task during business hours.
Proficient in English communication
Experience in fulfillment operation or operation management, preferably in the e-commerce space.
Experience working with data tools or software for risk/operational metrics monitoring is a plus.
Excellent time management skills with ability to multi-task activities
Ability to work under pressure involves dealing with constraints that might be outside of your control
BENEFITS
Competitive Salary
13th-month salary
Private Healthcare Package
15 days annual leave
Additional 3 days of sick leave with full pay (in addition to sick days as prescribed by Vietnamese law)
Gifts and other special allowances (Wedding date, Visiting impatient, Giving birth, Condolence, Women's day)
Free lunch and snacks in the office
Training support
Team building activities
Equal opportunity for everyone
Exposure to advanced software and working environment embraced by top Silicon Valley companies
Young, dynamic, and ego-free English-speaking working environment
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 8/6/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 applicant