Chuyên Viên Phân Tích Nghiệp Vụ (Business Analyst)

SUMMARY
MercTrans is a localization and software company offering top-notch Game and Software Localization services. Recently, we've expanded our capabilities with MercTechs, a dynamic team of experts focused on providing customized software solutions. By collaboratively engaging with clients worldwide, we have successfully delivered solutions including Website Development, ERP Development, AI Distribution, and more.
MercTechs is now looking for a results-driven and analytically-minded Business Analyst to contribute to our team within the technology sector, especially in the Manufacturing industry.
RESPONSIBILITIES
Lead Stakeholder Engagement:
Build and maintain strong relationships with key stakeholders, including senior management, clients, and technical teams.
Proactively manage expectations, address concerns, and ensure stakeholder alignment throughout the project lifecycle.
Facilitate workshops and meetings to elicit and validate business requirements, ensuring a clear understanding of client needs.
Client-Facing Requirements Elicitation & Analysis:
Conduct in-depth interviews and requirement-gathering sessions with clients, translating their business needs into clear and actionable requirements.
Analyze complex business processes, identify pain points, and propose innovative solutions to optimize manufacturing efficiency through technology implementations (with a focus on MES).
Create detailed documentation, including user stories, use cases, process flows, and functional specifications, to ensure clear communication and project success.
Bridge the Gap Between Business & IT:
Collaborate closely with the technical team to translate business requirements into technical specifications, ensuring seamless integration of the MES with existing systems.
Participate in solution design discussions, providing insights on feasibility and potential impacts on business processes.
Project Oversight & Quality Assurance:
Lead and support the testing phase, ensuring the system meets business requirements and functions as expected.
Develop and execute test plans, create test cases, and document test results.
Monitor project progress, identify risks, and proactively propose mitigation strategies to ensure successful project delivery.