Chuyên Viên Phòng Chống Gian Lận (Fraud Detection - Credit Card)

I. Job Summary:
Be responsible for conducting all types of investigation related to credit fraud both internally and externally,
supporting team members in investigation and assisting manager as per requirements.
II. Key Roles & Responsibilities:
1. Investigation tasks:
• Continuously reviewing, monitoring and understanding the application flow and behavior to detect fraud trend.
• Proactively initiating and recommending process improvement during daily tasks in order to optimize fraud detection and prevention, including set-up, update and implementation of the new process.
• Conducting in-depth investigation upon findings through data review to detect actual fraud incidents in relation to either customers or internal staff.
• Conducting independent field check any suspicious incidents on the requirement basis.
• Communicating with relevant departments of fraud incident outcomes and handling the case from the start to the end process
• Proactively liaising with law enforcement agencies and government offices to ensure the company maintains sound relationship with those external contacts in an appropriate manner to gain maximum support during fraud handling.
• Properly taking preventive action based on the findings to effectively protect the Company from any foreseeable or potential damage
2. Other ad-hoc tasks:
• Training and supporting team members in conducting in-depth investigation.
• Motivate the team to contribute their best effort.
• Assist and Fraud Prevention Manager in developing and implementing the fraud detection/ fraud prevention system.
• Assisting team members and Fraud Prevention Manager in daily tasks.
• Performing ad hoc task as per business requirements.