[Cityland Education] Mixiologist And Facilitator

• Managing and controlling all beverage related outlets' operations within budgeted guidelines and to the highest international standards
• Preserving excellent levels of internal and external customer service
• Collaborating with F&B Manager to develop exceptional menus, purchase goods and continuously make necessary improvements on beverage products for both training hotel and the academy
• Leading bar team by attracting, recruiting, training and appraising talented personnel
• Providing an effective and professional communication and nurture an ownership environment with emphasis in motivation and teamwork
• Complying with all health and safety regulations
• Being able to train on 'Best Practices' of mixology and wine serving techniques
• Participating in In-Service education and training courses as well as in continuing professional development opportunities, and taking part in action research exercises
• Teaching students and ambassadors on how to take beverage orders from the guest on order taking pads and on Point of sale (POS) systems
• Training on how to obtain revenues, issue receipts, accept payments
• Sharing how to perform basic cleaning tasks as needed or directed by supervisors
• Effectively training students and ambassadors on how to communicate with the guest and how to provide assistance with their queries
• Imparting responsibility on how to coordinate with the bar ambassadors and others to ensure smooth operation and guest satisfaction
• Being able to impart observation tips on guest management and how to ensure their satisfaction with the beverage and service
• Sensitizing team on prompt response to guest with any additional request
• Prompting in checking and reporting adherence to grooming and appearance standards, consistently
• Being able to teach on how to print and understand the outlet closing report and drop the cash with the front office / accounts department
• Performing credit card settlements for the day with the batch closing report from EDC machine
• Imparting the importance on how to build strong relationships and liaise with all other departments
• Taking up operational duties when students or ambassadors are not available