Claims Senior Manager / Trưởng Phòng Cấp Cao Giải Quyết Quyền Lợi Bảo Hiểm

Key Accountabilities
• Ensure that claims are settled correctly and timely.
• Investigate doubtful claims where necessary.
• Liaison with the authorities or relevant organizations (hospitals, doctors, police, court...) in case of claim investigation or disputes.
• Maintain a good claim record experience for the company. Co-ordinate and share actual experience with the underwriting team to improve underwriting process from new business.
• To maintain accurate records relating to work processed as well as work in progress.
• Ensure reconciliation of relevant records with corresponding general ledger accounts.
• Understanding and coaching make staff understand technical information on company products and new business procedures.
• Share management responsibilities and effectively delegate tasks or activities to team members.
• Process management: updating, training and making induction.
• Ensuring efficiency and effectiveness of each transaction/ process and the integrity of the claims handling process.
• Working together with team members to set their clear and attainable goals and supporting them to achieve the department goals, supervising and motivating staff.
• Acknowledging and rewarding the outstanding exceptional performance or contribution of staff.
• Be responsible for the performance of the Claim team.
• Work closely with the other functions of Operations in a team based environment.
• Effectively delegate tasks or activities to Team members.
• Maintain professional office environment by ensuring staff's compliance with company policies (labor regulations, office rules, dress policies, etc.)
• Lead in a pleasant, professional demeanor, treat coworker with courtesy and respect, act in a trustworthy manner.
• Acknowledge and reward the outstanding performance or contribution of staff.
• Actively seek way to make continuous improvement in underwriting processes to increase service quality, decrease paperwork & turn-around time.