Clearance Agent (Nhân Viên Thủ Tục Hải Quan)

Review customs documentation, including invoices, bills of lading, packing lists, and import/export permits
Sending Arrival notice to Customer and follow up to receive customer decision whether to clear customs themselves or authorize FedEx to clear customs
Sending Freight charge notice to Customer
Communicate and collaborate with customers, freight forwarders, and government agencies to gather necessary information, resolve inquiries, and address customs-related issues
Liaise with all regulatory bodies to facilitate the customs clearance process and resolve any issues that may arise
Stay up-to-date with changes in customs regulations, trade agreements, and tariff structures to ensure compliance and provide accurate advice to customers
Ensure accurate and timely submission of customs declarations and maintain proper documentation in compliance with organization policies and regulatory requirements
Collaborate closely with internal stakeholders, including operations, customer service, and sales teams, to ensure smooth and timely customs clearance processes
Provide exceptional customer service by proactively addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Work in rotating shifts, 44 hours per week, depending on business requirements. Working location: Nội Bài - Hà Nội