Client Service Officer - Business Banking

Strategy*
To provide high quality service and advice to customers so that they may be encouraged to channel remunerative businesses and recommend referral businesses to the Bank.
Business*
Proactively anticipates client needs and takes action
Responsible for client satisfaction with service arrangements and delivery
Timely escalation to RM/Team Leader for promptly advice/resolving of issues related to the products/services provided to client.
Operational efficiency and effectiveness in handling customer service to BB customers.
On boarding stage.
Handle team's administration task & assist Team Manager in handling reporting.
Processes*
Consistently adhere to local and international service standards.
Practice service excellence in handling customer issues, complaints, product enquiries in a timely, problem-free and responsive manner.