Cloud Security Service Engineer

Mô tả công việc:
- Customer Issue Resolution & Responsiveness
Drive the communication with the customer to ensure the customer has confidence on problem resolution.
Define and understand the customer issue by creating the adequate reproduction scenarios.
Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
- Effective Communication & Collaboration
Identify the right resource to collaborate with for tough & political hot problem.
Collaborate with cross-group peers both proactively and reactively.
Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
- Training & Readiness
Identify current knowledge deficiencies/training needs, as well as potential future needs.
Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).
Make effective technical presentations, both internal and external.
Provide documentation and mentoring to others within your technical specialty.
Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
Implement your development plan, actively seek development opportunities, and complete all scheduled training.
Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.
- Operation Precision
Adhere to published queue or call back schedule and be available for on-call duty, as necessary.
Use appropriate documentation and utilization and / or labor tracking methods to account for time.
Manage and prioritize your workload while keeping team members and management appropriately informed.
Participate in ad-hoc projects per management request or business need.
Yêu cầu công việc:
- SOFT SKILLS
Leadership - Manages team's daily operational excellence and handle technically.
Challenging and politically hot customer situations.
Strong communications skills - Excellent spoken and written English communication skills.
Effective, polished interaction with customer to gather information.
Demonstrable troubleshooting skills
Cross-team collaboration
Logical and Critical thinking
- TECHNICAL SKILLS
Past experience of support professional in IT field or IT technical consultant will is preferable.
Chế độ đãi ngộ:
Salary package: $800 - $1200
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
International Culture
Cách thức ứng tuyển:
Liên hệ phỏng vấn qua:
Name: Nguyen Tang Huy (Felix)
Mobile: [protected info]
Email: [protected info]
Sinh viên cần chuẩn bị đầy đủ hồ sơ bao gồm: CV
NOTE: Ưu tiên ứng viên nộp hồ sơ sớm.