Service Engineer

Mô tả Công việc
Technical Service: Provide Performing Installation, commissioning, training, application support, maintenance, calibration services and repairs for customers
Timely updating of service management tools, service reports, and calibration certificate
Troubleshoot via phone, email or in-person
Email communication with machine manufactures for troubleshooting support and technical clarifications
Attend meetings with regards to installations, calibration service matters, technical solutions and administrative matters of the company
Proper managing of service job schedule, service tools, and workshop
Report and update the installed equipment database, calibration database.
Cooperate and coordinate with team members and other departments, in order to offer solutions that fulfill the customer's needs
Provide excellent service to customers by giving undivided attention and focus on meeting their needs
Find solutions to customer problems and complaints to maximize satisfaction
To assist in projects as required by the management.
Willing to work extra hours to complete tasks and fulfilling customer's needs.
Ability to be available and on-call 24 hours per day.
Full time employment
Working day: from Mon to Fri
Technical Service: Provide Performing Installation, commissioning, training, application support, maintenance, calibration services and repairs for customers
Timely updating of service management tools, service reports, and calibration certificate
Troubleshoot via phone, email or in-person
Email communication with machine manufactures for troubleshooting support and technical clarifications
Attend meetings with regards to installations, calibration service matters, technical solutions and administrative matters of the company
Proper managing of service job schedule, service tools, and workshop
Report and update the installed equipment database, calibration database.
Cooperate and coordinate with team members and other departments, in order to offer solutions that fulfill the customer's needs
Provide excellent service to customers by giving undivided attention and focus on meeting their needs
Find solutions to customer problems and complaints to maximize satisfaction
To assist in projects as required by the management.
Willing to work extra hours to complete tasks and fulfilling customer's needs.
Ability to be available and on-call 24 hours per day.
Full time employment
Working day: from Mon to Fri