Club Floor Ambassador

BAY CAPITAL DANANG HOTEL (Soon to be CROWNE PLAZA DANANG CITY CENTRE managed by IHG as of JAN 01ST 2025)
Every day is different, but you'll mostly be:
Preparing buffet set-up for breakfast and evening cocktail and provide host/hostess service to our club paying guest at the Club Lounge
Greeting all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
Handling guest inquiries, complaints, or special requests promptly and professionally, ensuring guest satisfaction
Maintaining effective communication with other hotel departments to ensure the smooth operation of guest services (e.g. housekeeping, food & beverage)
Managing room check-ins and check-outs, ensuring proper verification and accuracy in keying in guest reservation details into the hotel systems
Providing personalized service by anticipating and fulfilling guest needs, including special requests or preferences
Overseeing the daily operations of the executive club lounge, ensuring it is clean, well-stocked, and in excellent condition
Assisting in setting up, replenishing, and organizing the food and beverage displays, including premium drinks, snacks, and other amenities
Maintaining cashier float, ensuring accurate daily report of money received and performing audit balances in accordance with accounting policies and procedures
Conducting daily beverage inventory and other inventories as required by management prior to closing the Club Lounge for the day
Following all hotel security protocols, including monitoring the guest access system and ensuring safety procedures are followed
Maintaining standard of behaviour, appearance and attitude in accordance to the hotel's brand