club intercontinental ManagerInterContinental Hanoi Westlake
Nơi làm việc: Đà Nẵng
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Hàng không, Khách sạn - Nhà hàng, Thống kê, Giao Dịch Khách Hàng, Dịch vụ
Lương: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 03/12/2021
Hạn nộp: 26/12/2021
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Financial returns:
- Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
- Participate in the preparation of the Resort's Strategic Plans, budget's meeting, P&L meeting.
- Establishes and interprets key performance indicators to manage the department, consistently takes into accounts financial implications of business decisions and recommendations
- Educate, train and motivate the teams to achieve department and hotel revenue goals. Ensure staff has the information, data, tools and equipment to successfully carry out job duties.
- Perform/ behave as per IHG Winning Ways and IHG leadership competencies
- Become familiar with the InterContinental Danang Resort employee handbook and Collective Labor Agreement (KKB), follow the rules of the agreement.
- Manage day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
- Works with Human Resources on manpower planning, performance management and talent management
- Lead by example, promote teamwork and quality service through daily communication and coordination with key department heads.
- Ensure grooming and uniform standards are exceptional at all times
- Perform Brand's Services behaviors in daily operation basic towards the guests
- Driving to deliver Luxury Experiences to guests, to achieve Heartbeat target
- Develop and update department SOPs (standard Operation Procedure), JD (Job description) and implement it to enhance the guest experience
- Overall responsible for ensuring and maintaining the entire range of services offered for the Club Rooms, Penthouses, Suites & Villas, and Club InterContinental Lounge with the aim to maximum guest satisfaction
- Inspects all VIP rooms prior to arrival
- Be responsible in keeping our property safe and secure
- Be responsible in protecting the environment such as the trees, the sea, and the special species
- Understand and ensure your staff understanding IHG Brand Standard related to your department
- Recommended changes to these standards
- Perform any other duties which may be assigned by the management from time to time.
- Other tasks will be discussed during interview time
Yêu cầu công việc
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Good writing skills
- Problem solving, reasoning, motivating, organizational and training abilities
- A high energy level and a passion for achieving results
- Strong Leadership skills in managing teams to drive for results
- Good Interpersonal Skills
- Proficient in the use of Microsoft Office and Front Office System
- Update knowledge of Front Office, Food and Beverage and Housekeeping Qualifications
- Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent
- Experience: 4 years of guest service / hotel experience with two years in a management capacity, or an equivalent combination of education and experience.
- Type and level of experience required may vary slightly based on size and complexity of operation
Quyền lợi được hưởng
- Competitive salary
- Health care insurance for staff and family
- Bonus and 13th salary based on resort performance
Nộp hồ sơ liên hệ
InterContinental Hanoi Westlake
Giới thiệu công ty
InterContinental Hanoi Westlake việc làm
1A Nghi Tam, Tay Ho, Hanoi, Vietnam
Quy mô: Từ 101 - 500 nhân viên
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Vị trí club intercontinental Manager do công ty InterContinental Hanoi Westlake tuyển dụng tại Đà Nẵng, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Club Intercontinental Manager hoặc công ty InterContinental Hanoi Westlake ở các link phía trên
Giới thiệu công ty
InterContinental Hanoi Westlake việc làm
1A Nghi Tam, Tay Ho, Hanoi, Vietnam
Quy mô: Từ 101 - 500 nhân viên