Collection Supervisor (Field)Công Ty Tài Chính Trách Nhiệm Hữu Hạn Một Thành Viên Shinhan Việt Nam (SHINHAN VIETNAM FINANCE CO., LTD)

Collection Supervisor is an integral part of the Collection team and the organization. In this role, Collection Supervisor make a work plan for the months/weeks and manage the activities of their staff while concurrently overseeing activities related to collections and customer service.
1. People Management (40%):
• Managing each Team's Field Collection, persuading customers to repay the debt, in order to achieve the company's goal.
• Updating headcount and workload for monitoring portfolio to have forecast about resource and assign appropriate employee according to capacity.
• Train, guide, lead, coach staff relevant policies, procedures, guidelines, collection incentive & scheme and some skills to improve their performance.
• Support the Team Leader to handle difficult situations and complaints.
• Check and verify the report of the team leader, ensuring the accuracy, truthfulness and timeliness of the information.
• Ensure employees comply with the law and general company regulations
• Participate in strategic planning, budget management, and development of policies and procedures.
• Closely monitor and find out any issues related to poor performance of FCs and have plan to solve.
• Ability to recruit new and replacement employees
2. Core Responsibilities (60%):
• Ensure each Team's Field Collection results are improved/achieved based on the KPI set
• Ensure visiting record by each Field Collector is on time and accurate in the Collection System
• Prepare, manage and monitor the daily, weekly and monthly collection report/action
• Make a work plan for the months/weeks
• Report and suspicious cases that are suspected as fraud cases on repayment to the Collection Manager/Branch Head
• Conduct weekly meetings with the team to share information and find the way to make improvements.
• Report to superiors potential risks and abnormalities and propose appropriate handling and adjustment plans.
• Contribute to improving work efficiency by proposing change initiatives and improving work processes.
• Performs other duties as assigned by line manager.