Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will provide support, from administrative, customer service, and sales lead development perspectives, for the Sales & Marketing team to develop future and repeat business.
As a Commercial Coordinator, you're not just supporting event delivery/sales lead development perspectives - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
Communication & Client Engagement: Communicate effectively with clients, vendors, and internal teams to ensure smooth project execution.
Customer Service: Deliver exceptional service to guests and clients, ensuring satisfaction throughout the event or campaign lifecycle.
Project Coordination: Assist in planning and executing events and marketing projects, managing timelines and logistics.
Market Research: Conduct research to identify customer preferences, market trends, and competitive insights.
Budget Support: Help manage budgets, track expenses, and ensure cost-effective execution.
Digital Marketing: Support online campaigns and create engaging content for social media and digital platforms.
Sales Support: Assist the sales team with proposals, client negotiations, and promotional activities.
Vendor & Stakeholder Relations: Maintain strong relationships with external partners to ensure quality and reliability.
Problem-Solving: Address issues promptly during planning and execution phases.
Performance Analysis: Evaluate the success of campaigns and events using data and KPIs.
Team Collaboration: Work cross-functionally with departments to align efforts and achieve goals.
Innovation & Adaptability: Stay current with industry trends and apply innovative approaches.
Technical Tools: Use hotel systems such as Delphi, Salesforce, OnQ, and Market Planner Survey tools effectively.
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
At least 1 year of experience in a hotel sales admin/coordinator role preferred.
Diploma or degree in Marketing, Hospitality, Communications, or related field.
Strong verbal and written communication skills.
Experience in customer service, event coordination, or marketing preferred.
Proficiency in Microsoft Office and hotel/event management software.
Creative mindset with attention to detail.
Ability to multitask and manage time effectively.
Analytical thinking and data-driven decision-making.
Team player with a proactive attitude and problem-solving skills.
Familiarity with digital marketing tools and CRM platforms is a plus.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.
With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.