Commercial Quality Manager, ASEAN

Công ty TNHH Akzonobel coatings Viet Nam

Hết hạn: 25/04/2024

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About AkzoNobel

Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together.

For more information please visit [protected info]

Job Purpose

Scope: Regional - South East & South Asia
To develop & manage the commercial side of the quality process and supporting systems, in line with the AkzoNobel's Quality Management processes and systems, so that the customers are delivered the right quality products and the level of claims and complaints is reduced to a minimum.
Focus on claims and warrenty issues - link with Technical Managers and Site Managers

Key Accountabilities

Commercial contracts: Quality and claims sections: Support the commercial teams in the creation of quality, complaints and claims sections in new commercial contracts. Pro-actively reviewing major contracts which carry high risk in the way they are currently formulated and propose improvements, including insurance and risk management for claims.
Claims negotiation and coordination: Coordinate significant customer negotiations focussing on quality related claims, in support of the local sales teams and Quality & Technical Services manager . And follow up on resulting actions such as dealing with insurances and working with relevant functions on root cause problem solving
Customer facing complaints process and root cause problem solving: Implement a customer facing complaints management process including the interface with the ISC team and process, but excluding the ISC processes itself. Ensure abnormal and faulty situations triggered by customer complaints are prioritized, investigated and resolved by responsible personnel in a timely and effective manner, utilising a wide range of root cause problem solving methodologies.
Customer triggered quality assessment and auditing: Manage the customer triggered quality assessments, surveys etc as well audits triggered by key customers. Ensure that issues highlighted are addressed promptly and efficiently, so that the right disciplines are maintained on a consistent basis.
Manage Quality and Complaints System (part of CRM): Manage and develop commercial side of the quality, complains and claims system as part of CRM, in line with external standards and internal management requirements, so that AkzoNobel becomes and sustains itself as a quality company.
Quality related project management: Lead or support quality related improvement projects with customers and/or internal functions. Provide the customer quality perspective in production transfers and reallocation as well as new product launches and significant product modifications
Business quality reporting: Manage monthly reporting, analysis and action tracking involving key department managers, so that quality activities are completed in acceptable timeframes and accountabilities are well understood. Work with MSU Directors/Commercial Heads and the regional controller to quantify likely financial impact and improve accurate modelling of impact on the P/L and balance sheet.
Quality systems: provide support to standard quality assurance system in areas of responsibility. Lead business/segment quality assurance specific needs.
Continuous Improvement: Drive the continuous improvement activities, with the support and endorsement of the commercial and ISC stakeholders, and develop protocols and metrics to measure progress against agreed goals and timelines.
Training: Identify deficiencies in existing skills and coordinate and/or deliver training to increase competence and effectiveness of the commercial and technical teams.

Experience

Background in paints and coatings industry, 8-10 years of work experience in commercial roles or technical service or sales project management or Quality, with knowledge of Coatings/ Paints product use and application
Qualifications/ experience in Quality Systems like ISO 9001 (14001, or similar) and in Quality improvement tools experience desirable but not mandatory
Internal as well as Customer Auditing experience
Experience in customer negotiations and contracting related to quality, complaints and claims
Skills - Leadership, stakeholder management, project management, drive, result orientation, communication and commercial and business acumen. Understanding of financial concepts related to sales and cross functional processes (sales, technical service and manufacturing)

Education

Minimum Bachelor Degree in business management or technical field (Chemistry, Engineering, similar field). Masters preferred

Competencies

Accepting Direction

Accepting Responsibility

Acquiring Information

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 39008

Thông tin chung

Ngày hết hạn: 25/04/2024
Thu nhập: Thỏa thuận

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AkzoNobel creates everyday essentials to make people's lives more livable and inspiring. As a leading global Paints and Coatings Company and a major producer of specialty chemicals, we supply essential ingredients, essential protection and essential color to industries and consumers worldwide....

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