Communication Senior Specialist

Scope 1: Assist Communication Manager in executing a cohesive internal communications strategy
• Identify, produce and edit engaging, relevant content for print internal communications vehicles as the main writer for the newsletter, social intranet and social advocacy.
• Regularly assesses and creates written, visual and video content for a variety of internal communications channels (Intranet, newsletters, email, app, social media, etc.), to ensure on-time, accurate delivery and availability of fresh, updated content.
• Contributes to the planning, delivery and measurement of internal communication plans to increase agency's engagement and their awareness.
• Improve existing process and provide new internal approaches with high impact by tracking agent understanding and performance.
• Monitor and report on internal communications activities with a focus on continuous improvement and innovation.
• Assist to handle crisis (if any) to ensure the agency reputation is protected and enhanced.
Scope 2: Maintain strong understanding of communication trends/technologies and apply to drive business objectives of Agency Distribution (AD)
• Develop and execute new channels and initiatives to help streamline content production and positively impact internal communications operations.
• Work collaboratively with the relevant departments (Marketing, Products, Ops, Training, ...) to ensure the integration and coordination of consistent communications strategies across each business unit and delivery of consistent messaging to the AD.