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Key Responsibilities
• Provide support to end-users in regard to network connectivity and desktop computing.
• Maintain and support PC workstations and laptops. This will include troubleshooting and replacing hardware components, performing upgrades to existing systems, and installing replacement systems.
• Support also includes software support of the operating system, Microsoft Office, and other standard packages used by Concentrix Group.
• Develop, implement and administer IT services, ensuring the stability, integrity, and efficient operation of all information and production systems.
• Responsible for network and telecommunications functions and to ensure compatibility and interoperability of computer systems, telecommunication, and office equipment.
Requirements
• Good English: ability to write and read well.
• Strong analytical and logical thinking skills.
• Proficient in office software (Word, Excel, Outlook, etc.).
• At least 2 years of Helpdesk Support experience.