Concierge Supervisor/ Giám sát Quầy Thông tin Khách hàngHoiana Hotels
Nơi làm việc: Quảng Nam
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 01/02/2023
Hạn nộp: 15/03/2023
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Essential Duties and Responsibilities - (Key Activities)
• Supervises and delegates duties to associates within the section.
• Hold a pre-shift meeting with associate prior to reporting to stations and conduct daily briefing.
• Be prepared for each daily activity and review any variations with manager and associate.
• To assign duties and break time schedule for all guest service associate.
• Ensure all associates are aware of role and responsibilities and operate within their guidelines.
• Ensure associates are properly groomed and wear clean uniform and name tag at all times.
• Ensure department cleanliness is maintained at all times.
• Maintain efficiency in the operation of the associate in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
• Maintain a good working relationship between associates and other departments.
• Determine the requirements for arrivals, and the follow-up on, special groups or VIPs.
• Constantly stress to the associate that they are the most effective tools in merchandising the hotel.
• Ensure all guests experiencing a problem receive an appropriate response, any promised recovery is delivered and all guest receive appropriate follow up in a timely and professional manner.
• Establish effective communication with associates to gain their trust and respect.
• Ensure all associates are safety conscious and trained in safe work practices.
• Assist with implementation of an effective training program for new and current associates using records, menus and appropriate reference manuals.
• Encourage problems solving by associates through proper training and empowerment.
• Assist with Implementation of proper training program and control the training of the associate to top efficiency and in accordance with New World Hotel policies.
• Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each. Ensure that all associates are properly trained in these procedures.
• Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc.
• To perform flight related matters efficiently and effectively.
• Assist with facilitating departmental training modules. Continually monitor, evaluate and revise training content to reflect changes in the process and address the needs identified by associates and your manager.
• Attend and assist with monthly department meetings.
• Supervise subordinates in running the concierge desk smoothly and up to the hotel standards.
• To oversee the maintenance of office equipment and bell carts to ensure that they are ready for immediate use.
• Assign guest service associate in handling guest baggage.
• Assign guest service associate in delivering newspaper and messages.
• Handle parcels received and items hold for collection
• Ensure equipment are properly used and maintained.
• Ensure baggage room, baggage holding area and work areas are neat and tidy. All baggage are to be arranged in the holding area.
• Ensure all the in & out of luggage are properly recorded.
• Ensure that flags at the Hotel entrance are hoisted properly, and in clean a good condition at all times.
• Keep close communication with other sections regarding car arrangements.
• Be highly familiar with all emergency procedures and evacuation plans.
• Have good control of all vehicles and drivers.
• Check daily vehicles requests.
• Assume any other duties & responsibilities as assign by the superior.
• Supervises and delegates duties to associates within the section.
• Hold a pre-shift meeting with associate prior to reporting to stations and conduct daily briefing.
• Be prepared for each daily activity and review any variations with manager and associate.
• To assign duties and break time schedule for all guest service associate.
• Ensure all associates are aware of role and responsibilities and operate within their guidelines.
• Ensure associates are properly groomed and wear clean uniform and name tag at all times.
• Ensure department cleanliness is maintained at all times.
• Maintain efficiency in the operation of the associate in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
• Maintain a good working relationship between associates and other departments.
• Determine the requirements for arrivals, and the follow-up on, special groups or VIPs.
• Constantly stress to the associate that they are the most effective tools in merchandising the hotel.
• Ensure all guests experiencing a problem receive an appropriate response, any promised recovery is delivered and all guest receive appropriate follow up in a timely and professional manner.
• Establish effective communication with associates to gain their trust and respect.
• Ensure all associates are safety conscious and trained in safe work practices.
• Assist with implementation of an effective training program for new and current associates using records, menus and appropriate reference manuals.
• Encourage problems solving by associates through proper training and empowerment.
• Assist with Implementation of proper training program and control the training of the associate to top efficiency and in accordance with New World Hotel policies.
• Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each. Ensure that all associates are properly trained in these procedures.
• Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc.
• To perform flight related matters efficiently and effectively.
• Assist with facilitating departmental training modules. Continually monitor, evaluate and revise training content to reflect changes in the process and address the needs identified by associates and your manager.
• Attend and assist with monthly department meetings.
• Supervise subordinates in running the concierge desk smoothly and up to the hotel standards.
• To oversee the maintenance of office equipment and bell carts to ensure that they are ready for immediate use.
• Assign guest service associate in handling guest baggage.
• Assign guest service associate in delivering newspaper and messages.
• Handle parcels received and items hold for collection
• Ensure equipment are properly used and maintained.
• Ensure baggage room, baggage holding area and work areas are neat and tidy. All baggage are to be arranged in the holding area.
• Ensure all the in & out of luggage are properly recorded.
• Ensure that flags at the Hotel entrance are hoisted properly, and in clean a good condition at all times.
• Keep close communication with other sections regarding car arrangements.
• Be highly familiar with all emergency procedures and evacuation plans.
• Have good control of all vehicles and drivers.
• Check daily vehicles requests.
• Assume any other duties & responsibilities as assign by the superior.
Yêu cầu công việc
Good communication skill in English verbal, listening and writing
Hotel Management or Business Degree Preferred
Minimum of 1 year managerial or 2 years supervisory experience in concierge operations
Hotel Management or Business Degree Preferred
Minimum of 1 year managerial or 2 years supervisory experience in concierge operations
Quyền lợi được hưởng
Competitive salary and packages.
Service Charge.
Interesting training course provided by hotel and Rosewood group.
Professional working environment with international branding.
Service Charge.
Interesting training course provided by hotel and Rosewood group.
Professional working environment with international branding.
Thông tin khác
Số lượng
1
Nơi làm việc
Huyện Duy Xuyên - Quảng Nam
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
[protected info]:17
1
Nơi làm việc
Huyện Duy Xuyên - Quảng Nam
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
[protected info]:17
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Vị trí Concierge Supervisor/ Giám sát Quầy Thông tin Khách hàng do công ty Hoiana Hotels tuyển dụng tại Quảng Nam, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Concierge Supervisor/ Giám sát Quầy Thông tin Khách hàng hoặc công ty Hoiana Hotels ở các link phía trên
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