Công ty

CÔNG TY TNHH ROHTO-MENTHOLATUM (VIỆT NAM)

Hồ Chí Minh

Thỏa thuận

01/07/2026

Toàn thời gian

Ứng tuyển

Ngành nghề:

IT phần mềm, IT phần cứng/mạng

MÔ TẢ CÔNG VIỆC:

End-User IT Support

Provide first-level technical support for end-users related to PCs, laptops, printers, scanners, software, email, network, and Wi-Fi issues..
Troubleshoot hardware and software problems and provide onsite support when required.
Install, configure, and maintain Windows OS, Microsoft Office, antivirus software, and standard business applications
Support user account setup, password reset, and basic access requests
Support meeting room IT equipment and conference systems, support technical for events.

IT Operations Support

Support daily IT operation activities to ensure stable IT services within HCM Office.
Perform routine inspection and maintenance of IT equipment.
Support basic network troubleshooting including LAN, Internet, Wi-Fi, and VPN connectivity issues.
Escalate complex infrastructure or server-related issues to the IT team or vendors.

Asset & Documentation Management

Maintain and update IT asset inventory records.
Prepare and maintain basic IT documentation, user guides, and support records.
Monitor hardware/software allocation and support asset tracking activities.

IT Security Support

Support implementation of company IT security policies and standards.
Ensure endpoint antivirus and security software are properly updated.
Report suspicious activities, security incidents, or abnormal system behavior to the IT Leader.
Support basic IT security awareness activities for users.

Vendor & Project Coordination

Coordinate with external IT vendors for equipment repair, maintenance, and troubleshooting.
Support company-wide IT projects, rollout activities, and system upgrades.

Other Tasks

Perform other IT-related duties assigned by HR management or the IT Leader.

YÊU CẦU CÔNG VIỆC:

Education:

Bachelor's Degree in Information Technology, Computer Science, Computer Networks, or related fields.

Preferred Certifications

MCSA: Microsoft Certified Solutions Associate
CCNA (Cisco Certified Network Associate) certifications is an advantage

Technical Skills & Experience: 1-2 years of experience in IT Support

End-User Support: Experience in troubleshooting Windows OS, Microsoft Office, printers, and common business applications. Experience supporting desktops, laptops, and peripheral devices
Basic Infrastructure Knowledge: Basic understanding of network systems including LAN, Wi-Fi, VPN, DHCP, and DNS, Basic knowledge of server systems and Active Directory is an advantage.
IT Operations: Experience in IT helpdesk or onsite IT support roles.

Soft Skills:

Problem-solving and analytical skills.
Service-minded attitude and good communication skills.
Ability to work independently.
Willingness to learn new technologies.

THÔNG :

Probation: 2 months of probation with full salary
Working time: 40 hours/week
Training:
A2E skill training
Pre-mortems
Prioritization
Problem solving
Owner's mindset
Idea generation
Coaching
Influencing
Courageous conversations
Effective communication
Presenting with impact
Closed-loop conversations
Creating business value
Effective meetings
Effective emailing
Organizational health
Colleagues: Friendly & Supportive
Annual Leave:
- 15 working days: from full 1 year to less than 3 years;
- 16 working days: from full 3 years to less than 7 years;
- 22 working days: from full 7 years or more to less than 37 years.
Benefits:
Japanese Health Insurance for Staffs over 2 years contribution
Company trip, Team building activities
Holiday events
Other Allowances:
Parking fee

Thông tin chung

Thu nhập: Thỏa thuận

Ứng tuyển

Báo cáo tin tuyển dụng

Việc làm tương tự

Nhân Viên Triển Khai Phần Mềm - Chỉ Tuyển Nam - HCM.

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