Contact Centre Service & Sales Representative - Outbound (Telesales)NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM)
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Quản trị kinh doanh, Điện - Điện tử - Điện lạnh, Marketing - PR, Giao Dịch Khách Hàng, Kinh doanh, Bán hàng, Phát triển thị trường, Du lịch
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 04/07/2024
Hạn nộp: 25/07/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.
We are currently seeking a high caliber professional to join our team as an CONTACT CENTRE SERVICE & SALES REPRESENTATIVE II
Principal Accountabilities
Impact on the Business
Handles contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.
Delivers what is promised in line with customer expectations
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Customers / Stakeholders
Provides excellent customer service to medium complexity customer contacts by keeping up to date on training and internal communications
Certified to handle multiple propositions (i.e Advance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards)
Generating customer loyalty through strong knowledge of key products and services
Owns and resolves issues and understands how and when to escalate
Leadership & Teamwork
Acts as a role model for our Group Values and behaviours (Open, Connected, Dependable) supporting colleagues and customers to deliver superior customer service through these values
Values diversity amongst team
Acts a as mentor to assist new joiners as required
Operational Effectiveness & Control
Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
Maintains HSBC internal control standards
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.
We are currently seeking a high caliber professional to join our team as an CONTACT CENTRE SERVICE & SALES REPRESENTATIVE II
Principal Accountabilities
Impact on the Business
Handles contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.
Delivers what is promised in line with customer expectations
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Customers / Stakeholders
Provides excellent customer service to medium complexity customer contacts by keeping up to date on training and internal communications
Certified to handle multiple propositions (i.e Advance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards)
Generating customer loyalty through strong knowledge of key products and services
Owns and resolves issues and understands how and when to escalate
Leadership & Teamwork
Acts as a role model for our Group Values and behaviours (Open, Connected, Dependable) supporting colleagues and customers to deliver superior customer service through these values
Values diversity amongst team
Acts a as mentor to assist new joiners as required
Operational Effectiveness & Control
Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
Maintains HSBC internal control standards
Yêu cầu công việc
Must have education standard to at least university diploma and be of a legal working age
Must be proficient in language(s) required by the process
Open to working flexible shifting schedules
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service expectations
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialised applications
· Excellent communication skills and is polite and friendly at all times
· Displays patience and empathy
You'll achieve more when you join HSBC.
[protected info]
Must be proficient in language(s) required by the process
Open to working flexible shifting schedules
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service expectations
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialised applications
· Excellent communication skills and is polite and friendly at all times
· Displays patience and empathy
You'll achieve more when you join HSBC.
[protected info]
Quyền lợi được hưởng
Thưởng
13rd Salary Payment
Chăm sóc sức khoẻ
Insurance
Giải thưởng
Incentive bonus
13rd Salary Payment
Chăm sóc sức khoẻ
Insurance
Giải thưởng
Incentive bonus
Thông tin khác
NGÀY ĐĂNG
25/06/2024
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Kinh Doanh > Bán Hàng Qua Điện Thoại
KỸ NĂNG
Telesales, Loan Consultancy, Bán Hàng Qua Điện Thoại, Banking
LĨNH VỰC
Ngân hàng
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
Xem thêm
25/06/2024
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Kinh Doanh > Bán Hàng Qua Điện Thoại
KỸ NĂNG
Telesales, Loan Consultancy, Bán Hàng Qua Điện Thoại, Banking
LĨNH VỰC
Ngân hàng
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
Xem thêm
Giới thiệu công ty
NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM) việc làm
Tòa Nhà Metropolitan, 235 Đồng Khởi - Phường Bến Nghé - Quận 1 - TP. Hồ Chí Minh
Quy mô: Từ 1000 - 5000 nhân viên
Việc làm tương tự
Chuyên Viên Tư Vấn Giải Pháp Công Nghệ - Thu Nhập Upto 20Tr+++, Được Đào Tạo Bài Bản
Công ty cổ phần Công nghệ Sapo
6 Triệu -13 Triệu VND + % Hoa hồng + Thưởng
Hà Nội, Hồ Chí Minh, Hải Phòng, Bình Dương, Nghệ An
08/10/2024
AIA Exchange Tuyển 5 Nhân Viên Kinh Doanh
AIA VIETNAM LIFE INSURANCE CO., LTD
8 triệu - 20 triệu VNĐ/ tháng (Hoa Hồng 30-40% + Thưởng)
Hồ Chí Minh
10/10/2024
ĐẠI DIỆN KINH DOANH
CÔNG TY TNHH DỊCH VỤ & CÔNG NGHỆ DATA HUB
Từ 7 - 15 triệu VND
Hồ Chí Minh
28/10/2024
Đại Diện Kinh Doanh Du Lịch / Sales Representative
CÔNG TY CỔ PHẦN DU LỊCH VÀ ĐẦU TƯ MELI CLUB
10 - 15 triệu
Hồ Chí Minh
01/11/2024
Sales Representative - Đại Diện Kinh Doanh
CÔNG TY TNHH CIBES LIFT VIỆT NAM
Thỏa thuận
Hà Nội, Hồ Chí Minh, Khác
30/11/2024
Đại Diện Kinh Doanh
Văn Phòng Đại Diện Eternal Materials Co.,LTD tại TP.HCM
Cạnh tranh
Hồ Chí Minh, Bình Dương
24/10/2024
Nhân Viên Kinh Doanh (Du Lịch - Kỹ Thuật)
CÔNG TY TNHH CÔNG NGHỆ L&A
10 - 50 triệu VNĐ
Hồ Chí Minh
04/11/2024
Nhân Viên Kinh Doanh Du Lịch (6 Tháng Kinh Nghiệm)
CÔNG TY CP DU LỊCH LIÊN MINH VIỆT NAM
5 - 50 triệu
Hà Nội, Hồ Chí Minh, Đà Nẵng, Hải Phòng, Kiên Giang, Nghệ An, Khác
03/11/2024
Vị trí Contact Centre Service & Sales Representative - Outbound (Telesales) do công ty NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM) tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Contact Centre Service & Sales Representative - Outbound (Telesales) hoặc công ty NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM) ở các link phía trên
Giới thiệu công ty
NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM) việc làm
Tòa Nhà Metropolitan, 235 Đồng Khởi - Phường Bến Nghé - Quận 1 - TP. Hồ Chí Minh
Quy mô: Từ 1000 - 5000 nhân viên