Counsellor

• Build trusting relationships and provide counselling (in person, phone, online).
• Develop and implement counselling intervention plans.
• Conduct wellbeing & counselling induction for new employees.
• Create learning programs and case-based training to strengthen employees' mental preparedness.
• Support employee retention by addressing work and personal issues.
• Provide a safe space for employees to share concerns; strengthen relationship-management skills.
• Meet regularly with unit leaders to discuss mental health trends and recommend solutions.
• Provide summaries of mental health challenges and PSS data insights.
• Handle cases of workplace violence/harassment and support rehabilitation processes.
• Promote organizational values and WOW initiatives through counselling support.
• Assist in designing and delivering wellbeing programs for all employee levels.
• Develop programs for vulnerable employee groups.
• Build partnerships with external mental health service providers and create referral networks.
• Support e-counselling platforms and innovate new access channels.
• Develop counselling standards (process, documentation, ethics, follow-up, records).
• Advocate for mental health and overall employee wellbeing across the organization.
• Other tasks as assigned by manager.