Credit Card Business Admin

I. Job Summary
Credit Card Business Staff play the roles as the customer retention specialists who support the Credit Card Business Head/ Assistant Manager in designing and implementing customer retention strategies to increase loyalty and retain business. This role also helps to promote customer satisfaction by creating more benefits of the Shinhan Finance credit cards outstanding among other Fincos' cards and ensure that customers continue to spend with SHF Credit Card as their primary payment instrument. Also, this role is delegated to act as a liaison between the SHF Credit Card and business partners to offer more to our customers.
II. Key Accountabilities
His/her key accountabilities include:
1. Card Business (30%)
− Support to monitor the competitive landscape for credit card special partnership offers for customers among banks and Fincos, regularly reporting to the Credit Card Business team and giving recommendations for our campaigns when in-need
− Support to determine effectiveness of each retention campaign through analysis of response rate and spending volume/values to the campaign
− Support to implement short- and long-term plans/strategies for retention plans, schedules, budgets, communications, and tactical plans as required.
2. Marketing (50%)
− Support to develop and implement the retention campaigns.
− Work in collaboration with cross-functional teams to improve the Shinhan Zones partners to have the special discounts for SHF credit cards.
− Support to manage scope, and timeline for marketing activities at partners to ensure that all retention campaigns are optimized to bring highly targeted traffic while also ensuring a very strong ROI.
− Support to manage contracts, marketing activities, POSM provided on-time to business partners
3. Others (20%)
− Provide office-work support when in-need.
− Works independently and regularly handles non-routine situations.
− Broader work or accountabilities may be assigned as needed.