CRM Executive

Mô tả Công việc
CRM system building and implementation:
Set up workflows to capture data accurately and securely.
Automate CRM processes to reduce manual tasks.
Improve CRM design by exploring and implementing new features.
Create clear, structured reports and dashboards that align with business goals.
Responsible for preparing user training material and guidelines:
Provide support and guidance to colleagues and customers using the CRM, including assisting the training team.
Maintain clear and accessible configuration documentation.
CRM Service escalation support for end-users:
Troubleshoot user and software errors that disrupt efficient interaction between people and the system.
Meet with teams to analyze business trends.
Collaborate with team members to address significant issues.
Data analysis support:
Monitor daily data feed, and verify the accuracy of customer data.
Set up workflows to capture data accurately and securely.
Automate CRM processes to reduce manual tasks.
Improve CRM design by exploring and implementing new features.
Create clear, structured reports and dashboards that align with business goals.
Provide support and guidance to colleagues and customers using the CRM, including assisting the training team.
Maintain clear and accessible configuration documentation.
Troubleshoot user and software errors that disrupt efficient interaction between people and the system.
Meet with teams to analyze business trends.
Collaborate with team members to address significant issues.
Monitor daily data feed, and verify the accuracy of customer data.