CRM Functional Consultant

Description
Who Are We
Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.
At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future.
This is full-time onsite role based in our Pune office.
Why This Role Matters
As a CRM Functional Consultant, you play a crucial role in shaping how Hansen's global teams engage customers, run operations, and deliver essential services. You will design and optimize Microsoft Dynamics 365 CRM solutions that directly impact productivity, data quality, and business efficiency. Your expertise ensures that critical customer‐facing and internal processes operate seamlessly across regions.
You will also drive major transformation initiatives such as the global Dynamics 365 migration and key platform integrations. This is a role where your decisions create measurable impact, enhancing user adoption, improving customer experience, and strengthening the foundation of Hansen's digital ecosystem.
What You Bring
3 to 5 years of hands‐on experience as a MS Dynamics 365 CRM Functional Consultant.
Deep understanding of CRM configuration, security models, workflows, and process design.
Strong analytical and problem‐solving skills with the ability to translate business processes into system capabilities.
Excellent communication and stakeholder‐management experience.
Knowledge of CRM best practices, data integrity, and process optimization
What You'll Do
Lead requirements gathering workshops to translate business needs into functional CRM solutions.
Design, configure, and optimize Dynamics 365 CRM modules (Sales, Customer Service, Marketing).
Oversee end‐to‐end CRM implementations including integration, testing, and data migration.
Partner with technical teams on customizations and solution enhancements.
Drive user adoption through training, documentation, and ongoing functional guidance.
Maintain governance, solution documentation, and ensure alignment with CRM best practices.
Benefits and Perks
Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.
Contact Us
If you possess the desired skills and enthusiasm, please "Apply Now" via the link or visit our career page.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need adjustments during recruitment, simply let us know.
Visit our website at [protected info] for more information.
Data Privacy Notice
By applying to this role, you consent to Hansen collecting, processing, and storing the information you provide for recruitment purposes. You also agree that your details may be securely retained in our talent database for future opportunities and reference in accordance with applicable data protection regulations.