CRM Specialist

Mô tả Công việc
Key Purpose of the Job: Responsible for CRM software supporting all business units under ASH Group
1. CRM system building and implementation
Establish workflows for data capture while always ensuring data integrity
Enable CRM workflow automation and minimize basic transactional tasks
Drive CRM configuration design innovation by exploring, understanding, explaining, and implementing the CRM functional potential
Understand business dynamics and set-up insightful and structured reporting dashboards within the CRM functionalities in alignment with the management guidelines
Enable CRM system integration with third-party software
Make the CRM evolve by integrating and supporting new functionalities
2. Responsible for preparing user training material and guidelines.
Develop training manuals on how to use the CRM
Provide support & guidance to colleagues and customers that use the CRM software, including support to the training team
Ensure clear and referenceable configuration documentation
3. CRM Service escalation support for end-users
Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology in deeply technical issues.
Meeting with teams to help them analyze business trends.
Work with team members to solve the big impact issues.
4. Data analysis support.
Analyze complex customer data sets and take initiatives to maintain the data integrity.
Monitor daily data feed, and verify the accuracy of customer data
Establish workflows for data capture while always ensuring data integrity
Enable CRM workflow automation and minimize basic transactional tasks
Drive CRM configuration design innovation by exploring, understanding, explaining, and implementing the CRM functional potential
Understand business dynamics and set-up insightful and structured reporting dashboards within the CRM functionalities in alignment with the management guidelines
Enable CRM system integration with third-party software
Make the CRM evolve by integrating and supporting new functionalities
Develop training manuals on how to use the CRM
Provide support & guidance to colleagues and customers that use the CRM software, including support to the training team
Ensure clear and referenceable configuration documentation
Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology in deeply technical issues.
Meeting with teams to help them analyze business trends.
Work with team members to solve the big impact issues.
Analyze complex customer data sets and take initiatives to maintain the data integrity.
Monitor daily data feed, and verify the accuracy of customer data