Software Product Executive (CRM system)

CRM system building and implementation.
Establish workflows for data capture while always ensuring data integrity.
Enable CRM workflow automation and minimize basic transactional tasks.
Drive CRM configuration design innovation by exploring, understanding, explaining, and implementing the CRM functional potential.
Understand business dynamics and set-up insightful and structured reporting dashboards within the CRM functionalities in alignment with the management guidelines.
Responsible for preparing user training material and guidelines.
Provide support & guidance to colleagues and customers that use the CRM software, including support to the training team.
Ensure clear and referenceable configuration documentation.
CRM Service escalation support for end-users
Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology in deeply technical issues.
Meeting with teams to help them analyze business trends.
Work with team members to solve the big impact issues.
Data analysis support.
Monitor daily data feed, and verify the accuracy of customer data.