Customer Care Representative (contract 6 months)

Contract duration: 6 months
Purpose
Process sales orders from receipt through to shipment for assigned customers in line with Customer Care guidelines. Act as liaison between the customer, operations and sales team to ensure customers' needs are met in the most efficient and cost-effective way.
Core Responsibilities
Manage sales order process from receipt of order through to shipment for assigned customers in line with Customer Care guidelines
Provide support for assigned customers to meet order requirements
Day to day communication with customers, operations and sales
Interpret and analyse client schedules and prioritise orders
Resolve issues and handle customer complaints internally and externally
Confirm pricing, inventory availability and provide ship date information
Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
Coordinate with planning on information relating to demand planning and stock positions
Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
Provide coverage and support accounts for other team members as necessary
Properly identify the right communication method based on the sense of urgency and issue
Knows how to diffuse a difficult situation and get resolution with the customers
Identify opportunities for improvements in customer care