Mô tả công việc
What you will do
• Respond promptly and professionally to customer inquiries regarding their accounts, billing, and payments via phone, email, and other communication channels.
• Update and maintain accurate customer account information, ensuring all data is kept confidential and secure.
• Generate, distribute, and follow up on customer invoices, ensuring accuracy and timeliness.
• Investigate and resolve customer issues related to billing, payments, and account discrepancies in a timely and efficient manner.
• Assist in the collection of overdue accounts by contacting customers, arranging payment plans, and ensuring follow-up actions are taken.
• Assist with the assessment of customer creditworthiness and the monitoring of credit limits, ensuring adherence to company policies.
• Prepare and maintain detailed records of customer interactions, transactions, and resolutions for reporting and compliance purposes.
• Educate customers on financial processes, payment options, and account management to enhance their understanding and satisfaction.
• Work closely with the finance, sales, and customer service teams to ensure seamless financial operations and resolve any account-related issues.
• Ensure all financial activities and customer interactions comply with organizational policies, procedures, and relevant regulations.
• Performs other duties as assigned.
Yêu cầu
You will be a great fit if you have:
• Bachelor's degree, specializing in Accounting or Finance is preferred.
• Experience: (Associate: not required / Standard: 1 year of related work experience / Senior: 3 years of related work experience, for standard and Senior, experience in a customer-facing environment is preferred.).
• Accuracy & attention to detail;
• Microsoft office & PC skills; Numerical skills.
• Team working skills.
• Written & verbal communication skills in Vietnamese (Fluently) and English (at a moderate proficiency level).
Quyền lợi
Thưởng
- 13 Month Guarantee/ Allowances/ Incentive
- Holiday Bonus
- Performance Incentive for KPI achievement.
- Special employee discounts on shipping, travel, and more
Chăm sóc sức khoẻ
Company Insurance Program
Đào tạo
Tuition Assistant program/ Company Training courses
Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional projects.
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Kế Toán/Kiểm Toán > Kế Toán Công Nợ
KỸ NĂNG
Microsoft Office, Account Receivable, Negotiation
LĨNH VỰC
Vận tải
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
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