Customer Financial Services Representative - Senior

What you will do
Respond promptly and professionally to customer inquiries regarding their accounts, billing, and payments via phone, email, and other communication channels.
Update and maintain accurate customer account information, ensuring all data is kept confidential and secure.
Generate, distribute, and follow up on customer invoices, ensuring accuracy and timeliness.
Investigate and resolve customer issues related to billing, payments, and account discrepancies in a timely and efficient manner.
Assist in the collection of overdue accounts by contacting customers, arranging payment plans, and ensuring follow-up actions are taken.
Assist with the assessment of customer creditworthiness and the monitoring of credit limits, ensuring adherence to company policies.
Prepare and maintain detailed records of customer interactions, transactions, and resolutions for reporting and compliance purposes.
Educate customers on financial processes, payment options, and account management to enhance their understanding and satisfaction.
Work closely with the finance, sales, and customer service teams to ensure seamless financial operations and resolve any account-related issues.
Ensure all financial activities and customer interactions comply with organizational policies, procedures, and relevant regulations.
Performs other duties as assigned.
You will be a great fit if you have:
Bachelor's degree, specializing in Accounting or Finance is preferred.
Experience: (Associate: not required / Standard: 1 year of related work experience / Senior: 3 years of related work experience, for standard and Senior, experience in a customer-facing environment is preferred.).
Accuracy & attention to detail;
Microsoft office & PC skills; Numerical skills.
Team working skills.
Written & verbal communication skills in Vietnamese (Fluently) and English (at a moderate proficiency level).
What you can expect
Attractive remuneration package includes:
Contractual Bonus
Tuition Assistance
Holiday Bonus
Performance Incentive for KPI achievement.
Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional projects.
Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be.
Health & wellness, employee assistance, and rewards and recognition programs
Special employee discounts on shipping, travel, and more
Our Commitment to Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Contact information
VN People Operations
Who We Are
At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx, and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.
This isn't a place to get just a job. Here, you get a career for life. It's a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results - for our customers, for our people and for the planet.
Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.
Our Values
We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.
With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next.
Awards
FedEx has consistently ranked among the top 20 in the "World's Most Admired Companies" report, published in FORTUNE magazine, since 2001
Ethisphere named FedEx as one of World's Most Ethical Companies® in 2023
FedEx Vietnam has been awarded as one of the HR Asia Best Companies to Work for in Asia 2024 (Vietnam Chapter) and HR Asia Sustainable Workplace Awards 2024.