Customer Intelligence Intern

As an Customer Intelligence Intern at MoMo, you will play a key role in supporting our user research and product development activities. You will work behind the scenes to ensure every interview, testing session, and user interaction runs smoothly - from recruiting participants to coordinating schedules and preparing logistics.
This role is perfect for someone who enjoys organizing, communicating with people, and keeping everything on track. You'll be part of a fast-paced, collaborative team where attention to detail and reliability truly make an impact.
At MoMo, we value curiosity, ownership, and a can-do spirit. You'll have the chance to learn how large-scale user operations work, gain hands-on experience with real projects, and grow through continuous mentorship and teamwork.
If you love supporting people, solving operational challenges, and want to be part of Vietnam's leading tech ecosystem - this is where your journey begins.
Support daily operational tasks including user recruitment, screening, scheduling, and confirmation for interviews, surveys, and usability testing sessions.
Coordinate logistics for both online and offline sessions (setup, room booking, equipment preparation, participant check-in).
Update tracking sheets, participant databases, and operational reports to ensure accuracy and timely status updates.
Communicate with internal teams (Research, BU) to align timelines, requirements, and session readiness.
Handle arising issues during fieldwork operations (drop-outs, rescheduling, replacement users) proactively and efficiently.
Perform other tasks assigned by the Leader