Mô tả công việc
We are seeking a proactive and detail-oriented Customer Migration Specialist to facilitate the seamless migration of existing customers from the COMSUITE Payables Finance platform to the new Trade Payable Service (TPS) platform. This role is critical to ensure a smooth transition for over 20 buyers and 92 sellers currently using COMSUITE PF, as part of our regional upgrade initiative.
Job Highlights:
• Reconcile and verify the list of existing customers and users to ensure accurate migration to the TPS platform.
• Prepare and coordinate the execution of all necessary legal documentation required for the migration process.
• Set up and configure the new TPS platform for each customer, ensuring all functionalities are tailored to their needs.
• Deliver comprehensive user training sessions to customers, ensuring they are confident and proficient in using the new TPS platform.
• Manage the termination process of the legacy COMSUITE PF platform for each customer, ensuring a clean and compliant transition.
• Act as the main point of contact for customer queries and troubleshooting throughout the migration period.
• Collaborate with internal teams and stakeholders to ensure project milestones are met within the 11-month contract period.
Yêu cầu
Key requirements:
• Experience in banking, trade finance, or digital platform migration projects.
• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and a customer-focused mindset.
• Ability to work independently and as part of a regional team.
Quyền lợi
Chăm sóc sức khoẻ
Healthcare plan for employee
Nghỉ phép có lương
Annual Leave and sick leave
Hoạt động nhóm
Various engagement activities
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Ngân Hàng & Dịch Vụ Tài Chính > Dịch Vụ Hỗ Trợ Khách Hàng
KỸ NĂNG
Communication Skills, Digital Platform, Financial services experience, Project Management, Trade Finance
LĨNH VỰC
Tài Chính
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
Không giới hạn
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Thông tin chung
Nơi làm việc
- The Nexus, Đường Tôn Đức Thắng, Bến Nghé, District 1, Ho Chi Minh City, Vietnam