customer operations Specialist - elsa speakElsa Speak
Hình thức: Toàn thời gian
Ngày đăng: 12/03/2024
Hạn nộp: 12/05/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
CUSTOMER OPERATIONS EXECUTIVE
Location: 82 Tran Huy Lieu, Ward 15, Phu Nhuan, HCMC
Report to: Customer Success Manager
WHAT WILL YOU DO?
- Onboarding and Implementation: (25%)
- Assist in the onboarding of new B2B clients with guidance from senior team members.
- Ensure accurate setup of client accounts and provide initial support during implementation.
- Customer Engagement: (25%)
- Respond to client inquiries and concerns, escalating complex issues to senior team members.
- Monitor client usage and report insights for further analysis by senior team members.
- Documentation and Reporting: (20%)
- Maintain client records and documentation with oversight from senior team members.
- Support the generation of regular reports on customer usage and satisfaction.
- Administrative Support: (20%)
- Assist in preparing proposals, contracts, and other client-related documents.
- Coordinate meetings, demos, and training sessions under the guidance of senior team members.
- Operational Efficiency: (10%)
- Collaborate with cross-functional teams to implement operational improvements.
- Participate in the development of internal processes related to customer operations.
REQUIREMENTS
- Bachelor's degree in Business, Marketing, or a related field. Proven experience in customer service, account management, or customer operations.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Familiarity with EdTech products and the education industry is a plus.
- Good English proficiency level
WHY YOU'LL LOVE WORKING HERE?
- Competitive compensation
- ELSA Pro account
- Premium Health Insurance, Annual Health Check
- Flexible working time (9am-6pm Mon-Fri), hybrid working
- Up to 16 days leave, 1 birthday leave, 1 Christmas day.
- Social insurance, health insurance, and unemployment insurance for full salary.
- Fun energetic team; international & collaborative culture
- Opportunities to grow professionally and play a critical role to shape the next stage of the company's growth.
- Experience the true spirit of a fast-growing and well-funded Silicon Valley startup.
- Company trip, Company Birthday, Company Party and Happy Hour.
HOW TO APPLY?
Send your CV to Apply now to maximize your talents and make a real impact!
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