Customer Quality Engineer (CQE) - Cu Chi (Having shuttle bus)

Mô tả Công việc
Position Summary
Be responsible for the OQC inspection and Final visual inspection process. Track and push team to improve cosmetic defect. Work with customer to align the cosmetic standard to ensure appearance of product can meet customer' requirement.
Be responsible for handling customer complaint and driving internal continual improvements, leading the team on the investigation and analysis of failure root causes, leading the communication with customer on the quality issue, providing the professional quality service to customer.
Key Responsibilities
Track and confirm the cosmetic defect rate. If any abnormalities are detected, provide feedback to the team and prompt them to improve. Then, confirm the effectiveness of the improvement actions.
Confirm the quality of the cells that will be shipped to the customer. If any risk is detected, provide feedback to the leader, and place the product on hold.
2.Set up and maintain customer complaint/service system and database, follow-up with the related execution.
3.Follow through each complaint till to closure in proper way.
4.Lead or co-lead customer complaint handling, including verify the issue, organize the team, investigation, root cause analysis, corrective actions and lesson learnt etc.
5.Lead regular customer complaint summary and drive preventive improvements
6.Provide the related the training/supports to build the team's capabilities, includes educate customer