Customer Quality LeaderGentherm Vietnam Co., LTD.

• Lead team of Customer Quality, Outgoing Inspection, PPAP and IMDS to work with cross function team to ensure the quality related activities in the APQP process under control to reduce the risk of mass production stage and achieve the quality goals
• Be the first contact point to identify & inquiry Customer inputs and to assure those requirements incorporated into related process/function, including SC/CC requirement
• In liaison with process engineering team to define safe launch plan and implementation of safe launch plan at the outgoing inspection station
• Communicate with customer on quality issues
• Summarize and monitor safe launch phase and PPAP till customer approved.
• Monitoring and updating IMDS.
• Identify the customer requirements on the test and test report and have them translate into process.
• Coordinates complete all kinds of quality reports which requested by customer during the Project Running
• Lead customer complaint management process, receive customer complaint information and record, archive all the information, including but not only analysis report, sample parts and communication with customer till the complaint closed, mainly task include following
• To stop shipment to ensure that non-conforming product do not ship to customer and stop production to correct quality problems or process that do not conform to requirements
• To monitor customer scorecards and customer portals on ensuring meet and monitor customer satisfaction
• Other tasks as assigned