Customer Service Coordinator

Requirements
Mandatory
• Bachelor in Mechanical Engineering with min. 3 years' experience
• Able to interpret and implement contracts with assistance
• Able to define and schedule work packages and tasks in their area of responsibility
• Strong understanding and technical ability
• Good phone etiquette
• Problem solving techniques
Desirable
• English level: Business (Written & Verbal)
• Resourceful, flexible & able to work under pressure
• Planning, organizing, and coordinating skills in an international environment
• Proven ability to build relationships with clients, suppliers, and contractors
Knowledge, Skills, and Abilities
• Basic interpersonal and teamwork skills
• Customer focus
• Basic problem-solving skills
• Ability to work in a matrix organization
• Good written and oral communication skills
• Industry and basic business knowledge
• Ability to effectively communicate with stakeholders in the agricultural/farm industry from different hierarchy levels
• Experience in providing direct support to end-users either in customer service/field engineering or corporate help desk
• CRM
Key Relationship
Internal
• Regional Customer service team
• Sales supporting team (drawing, quotation, logistic...) in Malaysia, Philippines, China, Thailand and Germany
• Local team of different functions: sales support, sales, logistic, finance, HR...
• Managing Director
External
• Technical departments of Clients
• Management of clients
• Third parties and Contractors
Other Function
• To carry out any other duties as and when instructed by the Management