Customer Service Executive - Chinese CustomersCÔNG TY CỔ PHẦN KHO VẬN MIỀN NAM

Implement quotations, bidding documents, price adjustments, monitor price negotiations, and send official notices to customers and partners.
Drafting contracts/contract addendums. In charge of monitoring the signing of quotations, contracts, and receipt of originals. Prepare dossiers to monitor the handover of departments.
Receive and process customer complaints in accordance with the SOP and signed contracts.
Contact relevant departments (Sales, OPS, Docs,....) agree on a plan to solve problems and work with customers.
Consulting, updating, answering questions about policies and legal regulations related to the services provided.
Periodically collect customer information, have periodic meetings with customers, propose plans to engage with customers.
Job details will be discussed in detail during the interview.