Mô tả công việc
1. Customer Support and Care
• Receive, handle and address customer complaints via direct interations, phone, email, social media, etc.
• Report issues immediately and collaborate with other departments/ teams for resolution.
• Follow up & collect customer feedback after resolving complaints.
2. Service Supervision and Improvement
• Oversee service areas - Customer Contact Points (Cashier, Service Lounge, Kid's Lounge, AvenueL Lounge, etc.).
• Conduct daily checks on Lotte staff & Brand staff appearance, performance, store hygiene & provide guidance to improve service.
• Proactively contribute ideas to improve the quality of customer service.
• Prepare reports, campaign as CS Manager required.
3. Staff Training and Management
• Train new Lotte staff & Brand staff on service via Service Mind Training Course.
• Update training materials and create new training course (if any).
• Manage & monitor the performance & status of brand staff.
Yêu cầu
• Bachelor's degree, prefer ideally in a relevant field.
• Minimum 01 year of experiences, prefer practical experience related to Retail, Customer Service, Hospitality, Airways, etc.
• Strong customer-centric mindset with good ethical standards.
• Proficiency in Vietnamese and English (both spoken & written)
• Excellent communication, problem-solving, and analytical skills.
Quyền lợi
Attractive salary package with 13th-month salary and annual reviews.
Insurance policy: Health insurance; Social insurance; Unemployment insurance, and PVI Insurance for employees and family members.
Paid annual leave: 12 days plus 2-3 additional summer leaves.
Comprehensive training program (offline, online, hybrid) and customized departmental training (On-the-Job, Internal system, etc.)
Free motorbike parking, and Taxi card for business commutes.
Free lunch at the canteen.
Baby born gift, Birthday gift, Marriage allowance, Bereavement allowance
Baby birth gift, Birthday gift, Marriage allowance, and Bereavement allowance. Annual health check-up. Loyalty rewards for milestones (e.g., 5, 10 .... years of service).
• Attractive salary package with 13th-month salary and annual reviews.
• Clear career path with a transparent performance evaluation system
• Comprehensive training program (offline, online, hybrid) and customized departmental training (On-the-Job, Internal system, etc.)
• Insurance policy: Health insurance; Social insurance; Unemployment insurance, and PVI Insurance for employees and family members
• Paid annual leave: 12 days plus 2-3 additional summer leaves.
• Free lunch at the canteen, Free motorbike parking, and Taxi card for business commutes.
• Baby birth gift, Birthday gift, Marriage allowance, and Bereavement allowance.
• Annual health check-up.
• Loyalty rewards for milestones (e.g., 5, 10 .... years of service).
Thông tin chung
Nơi làm việc
- Lotte Department Store, Lotte Center Hanoi