Customer Service Executive

Mô tả Công việc
Monitoring, reminding repairing process to make sure this process will be completed according to service policy.
Creating repairing job and updating repairing situation into system.
Offering quotation, issuing repairing invoice, collecting payment.
Monitoring receipt/shipment of repairing products from/to country side's client.
Answering customer queries about Brother products through email.
Trouble shooting overphone and handling customer's complaints.
Calling and caring to customers who want to buy Brother products.
Giving guidance of product's usage at showroom or overphone.
Making carry - in customer survey.
Updating warranty card information into system.
Follow up customers who want to buy products or join workshop and send information to Sales person.
Doing frequently reports: monthly report, special report.
Monitoring, reminding repairing process to make sure this process will be completed according to service policy.
Creating repairing job and updating repairing situation into system.
Offering quotation, issuing repairing invoice, collecting payment.
Monitoring receipt/shipment of repairing products from/to country side's client.
Answering customer queries about Brother products through email.
Trouble shooting overphone and handling customer's complaints.
Calling and caring to customers who want to buy Brother products.
Giving guidance of product's usage at showroom or overphone.
Making carry - in customer survey.
Updating warranty card information into system.
Follow up customers who want to buy products or join workshop and send information to Sales person.
Doing frequently reports: monthly report, special report.