Customer Service Executive

About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making PossibleTM products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at [protected info]
AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, BANGLADESH, CHINA, INDIA, INDONESIA, MALAYSIA, SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.
AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.
Job Description
* To response and ensure the customer inquiries and requests are addressed in a timely manner.
* To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers' requirements are met.
* To handle customer complaints according to the Company procedures and service standard.
* To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
* To ensure and implement procedure based on ISO work procedure.
* To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team.
* To assist and back up other team members and provide supports and report to supervisor.
* To prepare Proforma invoice for Prepaid Customer, track the payment and inform to accounting Dept. to release the order to customer.