Customer Service For USA/CANADA Lanes

1. Communicating & co-ordinating with overseas agents to handle nominated shipments both sending and getting a nomination.
2.Customer Service responsibilities include maintaining communication with vendor, shipper, customer, carrier, and overseas agent throughout the process and choosing proper routing appropriate to the customer's needs.
3.Contacting with shipping lines/ airlines/co-loaders/consolidators to solve any problem incurred.
4.Checking rates and schedules from our current s/c and carrier carefully as instruction from our agent.
5.Taking booking, getting SI (shipping instruction) from customers, making a bill of ladings, all documents related to the shipment.
6. File AMS, ISF, ACI timely.
7.Submitting DEBIT NOTE of shipper for issuing INV and DN from carrier to acc dep for arranging the payment on ETD as carrier's deadline.
8. When got the shipper's payment then I will send TLX FORM to them for full fill and make SUR HBL.
9. Inform the client and our agent of all status of shipment such as notice change vessel, delay ETD/ETA/Change POD.
10. Following status of payment and make HBL telex/MBL SWB timely.
11. Following up a shipment from the booking stage until delivered at destination.
12. Other tasks are assigned by the CS Manager.