Customer Service Frontline Team Leader - Chinese

Mô tả Công việc
Our company is looking to fill the role of Frontline Leader. Please review the list of responsibilities and qualifications below. While this is our ideal list, we will consider candidates who do not have all of the qualifications but have sufficient experience and talent.
1/ Job Purpose
As a Team Leader, you will meet customer expectations by serving as the primary point of contact for your team of 6-10 Operators. You engage regularly with your employees to support their growth and improvement. You conduct contract discussions, manage absences, conduct performance reviews, and provide feedback to enhance performance.
Within 2 to 3 years, you have the opportunity to advance to the role of Manager through a structured development program.
2/ Coaching and Development
Monitor the performance levels of your colleagues and ensure they receive the necessary training.
Provide personal coaching to team members and foster their professional growth.
Understand individual ambitions and facilitate the development of team members.
Work closely with capability specialist management teams to keep materials and training up to date.
Set clear expectations and goals for training staff.
3/ Process Optimization
Analyze and optimize operational processes.
Identify and address bottlenecks.
Collaborate with other Leaders and Managers to achieve department goals.
4/ Safety and Team Management
Ensure a safe working environment.
Conduct absence/reintegration, performance, and appraisal discussions.
Additionally, you are a strong communicator who can guide and coach your team.
Your team relies on your support to thrive and perform optimally. You communicate regularly with fellow Team Leaders to stay informed about departmental developments throughout the day and report to the Manager.