Work Location: QTSC - Quang Trung Software City, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City.
Work Schedule: Night shift (e.g., 7:30 PM - 4:30 AM), 9 hours/shift (including a 1-hour meal break). 5 working days/week (40 hours/week) with 2 rotating days off per week.
SCOPE OF WORK
Handle customer inquiries via email, chat, and messaging channels.
Resolve customer issues, provide accurate information, and ensure a positive service experience.
Escalate urgent or complex cases to the relevant teams when necessary.
Stay updated on products, processes, and customer service guidelines to deliver effective support.
REQUIREMENTS
Graduated from High School or equivalent academic level.
Fluency in English (B2 level and above for speaking, listening, writing, and reading) - Working 100% in English.
Ability to work permanent night shifts as assigned by the Team Leader/Line Manager.
INCOME & BENEFITS
Average Gross Income: upto 12,000,000 VND/month.
Night Shift Allowance: +30% of base salary.
100% salary during the 2-month probation time.
Join full insurance regimes according to the provisions of the Labor Law + Accident insurance 24/7.
14 days of leave per year + 13th-month salary.
Annual Health Checkup.
Working in a dynamic, professional environment with many opportunities for advancement.
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