Customer Service In Hai Phong

• Support Sales staff: Handle requests of customers or oversea agents such as requesting quotations, checking goods information, handling complaints if arising....
• Supervise the cargo handling Departments: Sending requests/instructions from customers/oversea agents to the next line of goods processing and monitoring the whole process of goods handling to ensure they are in accordance with the requirements of the customer/ oversea agents.
• Monitor RFQ biddings: support sales staff according to their requirements.
• Gather the information from handling departments and evaluate all relevant information to process requests on product and service.
• Coordinate with related departments to handle unusual incidents.
• Update information and status of goods for related parties such as customers, oversea agents as required.
• Report to the Supervisor, Department Manager on incidents occurring during the working process.
• Perform duties assigned by Superiors.