Customer Service LogisticsCÔNG TY TNHH CHARTER LINK LOGISTICS VIỆT NAM - CHI NHÁNH HỒ CHÍ MINH

-Prepare the tariff, sailing schedule.
-Check/Quote EXW, DDU, DAP and DDP... rates to sales/ oversea agents and follow up.
-Dealing rate with agents/vendors to increase the winning ratio.
-Handle import shipments to Vietnam: inform the agent release booking to Shipper, send Draft Bill of Lading to customer to check, update shipping details, actual volume, cargo receipt, and cargo image, ...
-Solve all complaints/issues during the transportation including cargo delay, change vessel, return cargo, ...
-Ensure the timeliness and accuracy of docs/ info uploading into the company system/ customized reporting file.
-Coordinate with other departments to provide a standard of service required by each customer.
-Proactively provide solutions and escalate to superior in time.
-Others task as arranged by direct supervisor/ manager.