Mô tả công việc
Mô tả Công việc
Answer incoming calls and address customer inquiries in both English and Vietnamese.
Receive and respond to customer's feedback.
Identifying and assessing customer needs to achieve satisfaction.
Resolve customer issues and complaints promptly, professionally, and politely.
Assist other departments within the company as needed.
Working Hours
Shift 1: 8 PM - 4 AM
Shift 2: 4 AM - 12 AM
5.5 days per week
Yêu cầu
Yêu Cầu Công Việc
Experienced in customer care or call center is an advantage.
Excellent communication skills (listening, speaking). Good English communication skills are a strong advantage. (English level IELTS 5.5 - 6.5 or equivalent)
Empathy, patience, problem-solving skills, and the ability to work well in a team environment
Skills in using computers and office software (Excel, Word).
Own a laptop/PC to support Work From Home (WFH) in case of emergencies.
Have responsibility, adaptability, and the ability to handle work pressure.
Due to the nature of night shifts, the ability to manage schedules and workloads is necessary to maintain health and well-being during nighttime work.
Benefits
Monthly KPI bonuses based on performance
Monthly meal and fuel allowance
Dynamic, friendly and professional working environment
Opportunities for training, skill development and long-term career growth
Opportunities to collaborate with teams in both Vietnam and the USA
Annual company trips, team-building activities and internal events
Holiday bonuses and 13th-month salary according to company policy
Full participation in social insurance, health insurance and unemployment insurance (BHXH, BHYT, BHTN) after probation in accordance with Labor Law
Necessary equipment and job-related resources are provided
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
CLB thể thao
Thông tin chung
- Thu nhập: 12 Tr - 15 Tr VND
Nơi làm việc
- 2C Lam Sơn, Phường 2, Tân Bình, Hồ Chí Minh