Customer Service (Order Contrrol) - Chemical / Textile/Garment/Footware

Mô tả Công việc
Sample pick up request. Give guide line to client how to fulfill a test application formCheck Test Application Form of many buyer testing programs & sample size; and folow-up with client on the missing.
Register job into company software.Clarify unclear information of testing program with Key Account Manger
Prepare Proforma Invoice (PI) (understand Sales quotation & test assignment of job) & send to client.Check client payment status (contract or in advance) & updated report release status
Handle client queries (collect information/ advice from related teams
Handle internal query on order status.Provide correct PI to Admin team for invoicing
Deliver company service to clientAble to satisfy client's need within scope of job
Be willing on handling a new request/ procedure.Able to cooperate with others teams (ex: Lab, Reporting, Sales) in order to safisfy client's requirement.
Will be received client's complaint & in front of challenging situations.
Able to deal with hard situation & have skill to soften it & seek for a solution to maintance client's retention.