Customer Service Representative

COMPETENCE REQUIREMENTS
• Understands customer needs
• Knows customers and company 's customer registers
• Knows Lindström processes
• Has good knowledge of textile rental business/ models and products
• Knows factors which affect into the productivity
• Knows the prices and pricing system
• Knows customer satisfaction measurement system (and results) and also customer feedback system.
• Knows action plans
• Knows how to handle situations of nonconformities
• Excellent telephone communication skills
• Good PC skills in Word and Excel
• English knowledge is an advantage, (at least one in the CR group should have good knowledge in English language)
• Negotiation skills
INDIVIDUAL REQUIREMENTS
• Systematic way of working and ability to analyze information
• Problem solving ability, and skills to sell solutions for customers.
• Result oriented and determined
• Disciplined
• Willingness and enthusiasm to work with people
• Ability to react fast into extraordinary situations and handle those