Mô tả công việc
- Ensure compliance with import/export regulations, HS codes, tax refund policies, quality inspection, special cargo, and CDS declarations.
- Monitor shipments to ensure on-time delivery.
- Control debit notes and settlement accuracy.
- Handle urgent shipments and resolve CDS, delivery, payment, and settlement issues.
- Coordinate with Customs and government authorities.
- Manage key customer accounts and resolve escalated issues.
- Review buying and selling quotations.
- Assign tasks and monitor team performance and service quality.
- Train, coach, and develop team members.
- Prepare reports and support process improvements.
Yêu cầu
- University degree in Logistics, Import-Export, Customs, or related fields
- Minimum 5 years of experience in logistics customer service and/or customs operations
- Hands-on experience in customs clearance coordination with strong knowledge of Vietnam Customs regulations, including declaration processes, HS code classification, tax policies (import duty, VAT, special tax), and import/export permits
- Strong leadership, team management, and ownership mindset
- Excellent problem-solving skills and ability to work under pressure, especially in customs-related issues
- Good communication and negotiation skills
- Strong sense of responsibility, compliance awareness, and service-oriented mindset
- Customer-oriented, proactive, and accountable
- Good command of English (4 skills)
* Benefits
- Attractive salary
- Young international working environment
- Boss and colleagues are highly supportive and friendly
- Working time: 8:00 - 17:00, from Mon-Fri. 2 Saturday mornings WFH per month.
- Annual salary review
- The 13th salary, profit sharing bonus
- Social, Health, Unemployment insurance
- Accident 24/7 insurance
- Annual health checking
- 12 days of annual leaves and 2 days of summer leaves
- Complimentary lunch provided by the company.
- Company bus provided within Hai Phong urban areas
Quyền lợi
Thưởng
The 13th salary, profit sharing bonus
Chăm sóc sức khoẻ
Annual health checking
Đào tạo
Various training courses
Thông tin khác
NGÀY ĐĂNG
21/07/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Xuất Nhập Khẩu, Sea Import Operation, Customer Support, Customer Care, Chăm Sóc Khách Hàng
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
5
QUỐC TỊCH
Không hiển thị
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Thông tin chung
Nơi làm việc
- 2nd Floor, J2 Building, Trang Due Industrial Zone, An Phong, Hai Phong