Customer Service Specialist | Malaysia Relocation | 25-30M VND/Month

• Conduct thorough KYC checks and monitor customer activities to identify potential fraud.
• Implement and maintain effective fraud detection and prevention strategies.
• Analyze transaction patterns and investigate suspicious activities.
• Collaborate with cross-functional teams to ensure compliance with internal and external policies.
• Stay updated on industry trends, regulatory changes, and security measures.
• Prepare detailed reports on fraud cases and KYC compliance.
• Provide support and training to team members on fraud prevention strategies.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues efficiently and effectively while maintaining a high standard of service.
• Identify and escalate complex issues to the appropriate department for resolution.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Stay updated with product knowledge to provide accurate information to customers.
• Contribute to team meetings and training sessions to enhance service delivery.
Benefits:
•Basic (25 - 26 million VND) + KPI up to 1.9 million VND + Night shift allowance up to 1.9 million VND.
•CNX will cover the costs for the visa, flight, and accommodation for the first month
•Receive 100% salary during the 6-month probation period.
•Full participation in social insurance (BHXH) and health insurance (BHYT).
•Covered by a 24/7 accident insurance package.
•19 annual leave days per year.
•Access to professional skills and competency training courses.
•Clear career progression path.
•Annual health check-ups.
•International, modern, and professional working environment.